Frequently Asked Questions
Everything you need to know about your CAMILLA AND MARC experience.
What is your return policy for full-priced items?
We offer returns on full-priced items within 15 days of delivery for a refund, provided the garments are in original condition with all tags attached.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping takes 1-2 business days for metropolitan areas.
Do you offer international delivery?
Yes, we ship to most international destinations via DHL Express. Shipping costs and delivery timeframes are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free payment options including Afterpay and Klarna.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on your measurements.